Policies
A NOTE ON NON–REFUNDABLE FEES
We are a small operation, we never overbook rooms (so the room you book is held for YOU), and we cannot afford to refund “nonrefundable” fees to guests and operate profitably. We STRONGLY advise guests to purchase appropriate travel insurance for their visits. Such policies can cover guests for costs related to cancellations due to various emergencies. www.insuremytrip.com sells a wide variety of cost-effective policies.
WAIVER REQUIREMENT
All guests at the Lakehouse Inn are required to sign a waiver. This is a requirement of our insurers, since we are a lakefront property and lakes pose inherent risks to all guests. A copy of the waiver can be viewed here.
Unfortunately, we cannot host any guest at the Lakehouse Inn who does not sign the waiver.
LAKE USE
(Please note: Due to sub 40F temperatures lake is closed until summer 2024.)
Only guests staying at the Lakehouse Inn can use the lake.
The lake is open for activities in the spring and the summer. Opening and closing dates depend on weather and regulations from the Town of Lee. Please call us or look at our website for opening dates for each year. The lake is closed in the winter.
Guests can swim, fish (provided they have a fishing license from the state of Massachusetts), paddleboard or kayak. Guests are not permitted to use any other kinds of boats from our property, or to launch any other kinds of boats from the property.
Guests can use our kayaks or our paddleboards on a first come first served basis.
Guests can bring their own paddleboards and kayaks for use on the lake. However, the Lakehouse Inn does not provide storage for guests' own kayaks and paddleboards. Guests will need to store their own kayaks and paddleboards in or on their vehicles when not being used, at their own risk. The Lakehouse Inn is not responsible for loss of or damage to guests' paddleboards, kayaks or vehicles while they are in the parking lot.
Please note: We DO NOT have lifeguard on duty. Please watch your children at all times while using the lake and while on our property. By using the lake you indemnify the Lakehouse Inn against any and all liability for you and your dependents. All guests staying at the inn are required to sign a waiver, releasing the Lakehouse Inn and its owners from any liability resulting from use of the lake. A copy of the waiver can be viewed here.
The lake is tested for water quality from June 1 to October 1 each year by the Tri-Town Health Department. Guests entering the lake outside of the period between June 1 and October 1 do so at their own risk of infection from pathogens in the lake.
The Tri-Town Health Department does on occasion close the lake to all use because of pathogens. We have no control over this, and guests are not entitled to refunds or changes outside of our normal terms and conditions due to lake closures.
MINIMUM AGE
We have a minimum age requirement of 21 YEARS OF AGE for the booking party. If you are below 21, you cannot book a room at the Lakehouse Inn. We reserve the right to evict guests in a room where the oldest guest is not 21 years of age or over.
OCCUPANCY
Advertised rates are based on two-person occupancy.
There is a per-night charge of $50 per extra person (anyone over 2 people is considered extra, regardless of age) in allowable rooms. We do not offer rollaway/foldout beds, cots or highchairs.
Guests wishing to extend their stay past the scheduled departure date should check with us to ascertain availability and we will do everything we can to help you. If you must cut your stay short for any reason, please note that you will be liable for the FULL AMOUNT of the entire booking. In the event that you must cut your stay short, please notify us as soon as possible so that we can offer your remaining nights to other guests; if we are able to rebook any nights, we will happily refund that portion of your fee.
DEPOSITS
A deposit for your stay is typically charged at the time of booking.
If staying multiple nights, your deposit is equal to half of your stay with the balance to be paid upon arrival.
SERVICE FEE
There is a mandatory 5% service fee for individual bookings, and a 10% service fee for groups. This service fee is a gratuity that is paid directly to the team members who help you during your stay.
CANCELLATION POLICY – DIRECT BOOKINGS
For reservations booked directly with us (in person, on the phone, or via our website) contact us directly at (413) 394-4256 or email innkeeper@lakehouseinnlee.com.
50% Deposit Refundable Rate:
If you are able to provide at least 30 days notice of cancellation prior to your scheduled arrival, you may cancel free of charge. Your deposit will be refunded.
Less than 30 days of notice means forfeiture of the deposit (unless your room is otherwise rented to another guest). If we are able to rebook your room and nights to another party, we will immediately return your entire deposit. Please notify us with as much notice as possible, as that will drastically increase the chances that we can rebook the reservation. Additionally, once you check-into the hotel, you will be charged the full rate for your entire stay, even if you depart early, and no matter the reason for departing early.
Non-Refundable Rate:
The non-refundable rate deposit is not refundable or changeable for any reason.
If you have booked with a 100% nonrefundable payment for the room and need to cancel, please still call us immediately. We will make every effort to rebook your room and nights to another party, and if we do, we will immediately return your payment. Please notify us with as much notice as possible, as that will drastically increase the chances that we can rebook the reservation.
CANCELLATION POLICY – THIRD PARTIES
If you booked via any method other than directly with us (Expedia, hotels.com, booking.com, etc.), you must contact that online travel agent and follow their rules, timelines, and processes. Information should be included in the confirmation from the website on which you booked.
FORMS OF PAYMENT
-
Visa
-
Mastercard
-
American Express
(PLEASE NOTE: WE DO NOT ACCEPT CASH OR CHECKS)
SECURE RESERVATION SYSTEM
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone.
HOUSEKEEPING & ROOM TOUCH-UPS
We are experiencing severe labor shortages, and are thus only providing room touch-ups upon request. We respectfully ask all our guests to limit their requests to every other day unless absolutely necessary. To request a touch-up, please hang the “make up room” sign outside your door by 10 am on the day you require a touch-up.
SMOKING
The Lakehouse Inn adheres to, and appreciates your loyal participation in, our property-wide non-smoking policy. We ask that nothing be ignited by guests on the property grounds, common areas or rooms at anytime. As is customary in the hospitality industry, a cleaning and de-fumigation surcharge of at least $300 will be added to the bill in case of inadvertence to this policy, and, further, guests will be asked to leave the property and their reservation will be terminated without refund if they break this policy.
PETS
We love them, but we do not allow pets in any of our guest rooms or on the property. This is for the protection of all guests and our property. As is customary in the hospitality industry, a cleaning surcharge of at least $300 will be added to the bill in case of inadvertence to this policy, and, further, guests will be asked to leave the property and their reservation will be terminated without refund if they break this policy. We do of course make appropriate exceptions for certified service animals.
CHILDREN
Although the Lakehouse Inn is best suited to couples, we do have three rooms that have sofa beds that are suitable for families. Please contact us by phone at (413) 394-4256 or email innkeeper@lakehouseinnlee.com to book these specific rooms. We can accommodate children of all ages but do not provide highchairs, cribs, cots or rollaway/foldout beds and there is a per-night charge of $50 per child (anyone over 2 people is considered extra, regardless of age) in allowable rooms.
If you intend to bring children to the Lakehouse, please call us before you make your reservation. We want all our guests to feel welcomed and be safe, but the Lakehouse Inn is situated directly on a deep lake with steep cliffs surrounding it. This can be dangerous for kids, and we want all parents to understand the risks and the need for their constant supervision of their children while at Lakehouse.
SPIRITS
We have our very own little bar in the dining room, and guests can bring drinks purchased in our bar anywhere on the property. We observe our responsibility to serve age-appropriate beverages to responsible consumers.
As we have a liquor license, it is a violation of Massachusetts State law for alcohol not purchased through our license to be brought onto the property or consumed on the property. This means guests are not permitted to bring outside alcohol onto the property or consume outside alcohol on the property; it also means we are not permitted to store on the property any outside alcohol brought by guests.
QUIET HOURS
Many of our guests stay with us because of the quiet and beauty of our lakefront location. We therefore asks all quests to adhere to quiet hours 9 pm to 8 am daily. We reserve the right to remove guests from property who violate our quiet hours.
CHECK IN AND CHECK OUT
Check in: 3:00 pm – 6:00 pm
Check out: 11:00 am
Early check-ins may be accommodated on a case-by-case basis, depending on occupancy from the previous night. Advance notice of an intended early arrival will increase the likelihood that your room will be ready prior to 3 pm. Kindly contact us at (413) 394-4256 if you plan to arrive later than 6 pm so we may advise you of the late check-in procedure.
DIETARY ISSUES
We serve a hot gourmet breakfast daily. Kindly advise us of any allergies, food sensitivities or special dietary restrictions with as much advanced notice as possible so we may plan our meals accordingly; we will always do our best to accommodate you. All of our rooms contain Keurig coffee makers as well as refrigerators or mini-fridges, and we invite you to bring any specialized snacks you may prefer.
PARKING
We have limited parking. Guests are permitted one parking spot for each room booked. We do not allow vehicles that take up two spots to park in our parking lot, nor do we allow vehicles pulling any sort of trailer. We reserve the write to tow, at the owner’s expense, any vehicles that breach this policy.
ADA COMPLIANCE
Infrastructure
The Inn offers one ADA compliant guest room, with a wheelchair accessible shower. It also offers an ADA compliant common bathroom, and an ADA compliant ramp to the Main House, where the main reception is, where breakfast is served and where the pub is.
Website
We want everyone who visits the Lakehouse Inn website to feel welcome and find the experience rewarding.
What are we doing?
To help us make the Lakehouse Inn website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. We are also undertaking internal training of all Team Members to help them assist anyone with disabilities.
How are we doing?
We're working hard to achieve our goal of Level AA accessibility, but we realize there are some areas that still need improving.
The Lakehouse Inn is in the process of facilitating the accessibility and usability of its website, https://www.lakehouseinnlee.com for all people with disabilities. We will be implementing over time the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) as its web accessibility standard or other standards to the extent required by the Americans with Disabilities Act ("ADA").
Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage on https://www.lakehouseinnlee.com please contact us at innkeeper@lakehouseinnlee.com. If you do encounter an accessibility issue, please be sure to specify the webpage in your email, and we will make all reasonable efforts to make that page accessible for you.
Please also know that we are always happy to discuss our facilities, accommodations, and services by telephone or email, and any reservations that you wish to place can also be placed by telephone.
GDPR & PRIVACY
The Lakehouse Inn does not use cookies on its website, nor does it collect any data from anyone visiting our website unless you book a reservation with us on our website (or call us to book a reservation).
When you book a reservation with us, the data is stored with MEWS, an international hotel reservation system and property management system. MEWS’ privacy policy can be viewed at https://www.mews.li/Platform/Document/PrivacyPolicy?language=en-GB