Policies

NO GROUP RESERVATIONS

We do NOT accept group reservations, whether made on our website or over the phone or through third-party travel sites or travel agents. We define a group reservation as five or more rooms booked collectively by a single person or booked individually by multiple people who are coming together on overlapping dates for a shared event, reunion, wedding, retreat, get-together or any other reason. We reserve the right to cancel such reservations at any time, before or after guest arrival.

Any groups that are permitted to stay, at the discretion of management, will be charged a 25% surcharge, irrespective of whether reservations are made on our website or over the phone or through third-party travel sites or travel agents.

Please note: We are unable to cater to the requests and common requirements of groups — even for small groups of four rooms or fewer — such as delivery of welcome baskets/gift bags to rooms, group toasts, group meetings, early or late breakfast, group use of our common areas, group photography/video shoots, etc.

LAKE WAIVER REQUIREMENT

We DO NOT have a lifeguard on duty. All guests at the Lakehouse Inn are required to sign a waiver indemnifying the Lakehouse Inn against any and all liability for you and your dependents and releasing the Lakehouse Inn and its owners from any liability resulting from use of the lake. This is a requirement of our insurers, since we are a lakefront property, and lakes pose inherent risks to all guests. We cannot accommodate any guest at the Lakehouse Inn who does not sign the waiver. 

Guests who refuse to sign the lake waiver will not be permitted to check-in and their reservation will be cancelled WITHOUT REFUND. A copy of the waiver can be downloaded here.

LAKE USE

Please note: The lake is currently OPEN for the season. Depending on weather, lake will close for the year sometime between Sept 15 and Oct 15, 2025.

The lake is tested for water quality from June 1 to October 1 each year by the Tri-Town Health Department. Guests entering the lake outside of the period between June 1 and October 1 do so at their own risk of infection from pathogens in the lake.

The Tri-Town Health Department does on occasion close the lake to all use because of pathogens. We have no control over this, and guests are not entitled to refunds or changes outside of our normal terms and conditions due to lake closures.

 
The lake is open for activities in the spring and the summer. Opening and closing dates depend on weather and regulations from the Town of Lee. Please call us or look at our website for opening dates for each year. The lake is closed in the winter.

Only registered guests staying at the inn are permitted to use our complimentary kayaks and paddleboards and access the lake from inn grounds, and only during times and dates permitted by the inn, and only between each individual guest’s check-in and check-out time. Guests are not permitted to access the lake before they check-in (3 PM) or after they check-out (11 AM).

Guests can swim, paddleboard or kayak. Guests are not permitted to use any other kinds of boats from our property, or to launch any other kinds of boats from the property.

Our complimentary kayaks and paddleboards are available for guest use on a first-come, first-served basis.

Guests may bring their own paddleboards and kayaks for use on the lake. However, the Lakehouse Inn does not provide storage for guests' own kayaks and paddleboards. Guests will need to store their own kayaks and paddleboards in or on their vehicles when not being used, at their own risk. The Lakehouse Inn is not responsible for loss of or damage to guests' paddleboards, kayaks or vehicles while they are in the parking lot. Guests may fish from our property, subject to their having a Massachusetts fishing license and that it is open season for fishing; the lake may be catch-and-release depending on time of year and the species of fish—guests who wish to fish must confirm this with local authorities. Please note, guests are not permitted to bring any caught fish onto inn property or into rooms, and we cannot store caught fish for guests as it is illegal for hotels in Massachusetts to store wildlife.

Non-guests or individuals who are not registered guests of the Lakehouse inn are strictly prohibited from using the lake and are not permitted to swim, fish, use our kayaks or paddleboards, or access the lake in any way from our property.

DEPOSITS, FEES & TAXES, PAYMENT, NON-REFUNDABLE FEES, RATES

DEPOSITS

Reservations made directly with us (on our website or over the phone) are charged a deposit at the time of booking.

For reservations made more than 30 days in advance of the arrival date, a 50% Refundable Deposit is charged (i.e. 50% of the total cost of stay). This deposit is refundable up to 31 days before the arrival date. See “50% DEPOSIT REFUNDABLE RATE – DIRECT BOOKINGS” below.

Reservations made 30 days or less in advance of the arrival date are charged a 100% Non-Refundable Deposit (ie. 100% of the total cost of stay). This deposit is non-refundable and non-changeable for any reason. See “100% NON-REFUNDABLE RATE – DIRECT BOOKINGS” below.

FEES & TAXES

Included in the total cost of stay are 5% Service Fee, 6% Lenox Local Occupancy Excise Tax and 5.7% Massachusetts Occupancy Excise Tax.

FORMS OF PAYMENT

Visa, Mastercard, American Express. WE DO NOT ACCEPT CASH OR CHECKS.

A NOTE ON NON-REFUNDABLE FEES

We are a small operation, we never overbook rooms (so the room you book is held for YOU), and we cannot afford to refund “non-refundable” fees to guests and operate profitably. We STRICTLY adhere to our no refund policy, no matter the reason, and we do not deviate from it due to Covid, other illnesses, weather, or anything else. We STRONGLY advise guests to purchase appropriate travel insurance that includes hotel cancellation. Such policies can cover guests for costs related to cancellations due to various emergencies. www.insuremytrip.com sells a wide variety of cost-effective policies.

50% DEPOSIT REFUNDABLE RATE – DIRECT BOOKINGS

If you book directly with us and you are able to provide notice of cancellation BEFORE 30 days from your scheduled arrival date, you may cancel free of charge.

Cancelling 30 days or less before your scheduled arrival date means forfeiture of the deposit (unless your room is otherwise rented to another guest). We will make every effort to rebook your room. If we are able to rebook your room to another party, then, for the nights we are able to rebook it, we will refund that portion of your deposit. Please notify us with as much notice as possible, as that will drastically increase the chances that we can rebook the reservation.

Please note, cancellations on the day of arrival are charged the full amount of the entire reservation; no-shows (guests who do not cancel but do not show up for their reservation) are charged the full amount of the entire reservation. There are no exceptions to this policy.

For cancelled reservations, we do not offer credits towards future stays.

Once you check-in to the inn, you will be charged the full rate for your entire stay, even if you depart early, irrespective of the reason for departing early. In the event that you must cut your stay short, please notify us as soon as possible so that we can offer your remaining nights to other guests; if we are able to rebook any nights, we will happily refund that portion of your fee.

100% NON-REFUNDABLE RATE – DIRECT BOOKINGS

If you book directly with us, with a 100% non-refundable payment, the payment is non-refundable and non-changeable for any reason.

If you need to cancel your reservation, please notify us immediately. We will make every effort to rebook your room and if we are able to rebook your room to another party, then, for the nights we are able to rebook it, we will refund that portion of your deposit. Please notify us with as much notice as possible, as that will drastically increase the chances that we can rebook the reservation.

Please note, cancellations on the day of arrival are charged the full amount of the entire reservation; no-shows (guests who do not cancel but do not show up for their reservation) are charged the full amount of the entire reservation. There are no exceptions to this policy.

For cancelled reservations, we do not offer credits towards future stays.

Once you check-in to the inn, you will be charged the full rate for your entire stay, even if you depart early, irrespective of the reason for departing early. In the event that you must cut your stay short, please notify us as soon as possible so that we can offer your remaining nights to other guests; if we are able to rebook any nights, we will happily refund that portion of your fee.

THIRD-PARTY RESERVATIONS & TRAVEL AGENTS

THIRD PARTY RESERVATIONS

The Lakehouse Inn only has official tie-ups with Expedia and Booking.com. If you booked with Expedia or Booking.com (or a third-party that booked on Expedia or Booking.com), and not directly with us, the payment, cancellation and refund policies as outlined on Expedia or Booking.com shall prevail over the payment, cancellation and refund policies as listed on this policies page. All other policies, as listed on this policies page, shall be in force.

If you book on a third-party travel site other than Expedia or Booking.com, including but not limited to travel agents or a travel site provided by your credit card company or a credit union, we are not responsible for any misrepresentations made by the third party site including but not limited to misrepresentations about our rates, payment policies, cancellation and refund policies, room configuration, amenities, check-in and check-out time, use of facilities, or any other misrepresentations made by the third-party site as we have no control over how these sites present our hotel, our rooms and our amenities. When such misrepresentations are made, we do not offer refunds, room changes, or any other modifications or changes to address such misrepresentations, and the guest is solely responsible for contacting the third-party site or travel agent to address any such issues. Third-party sites do not allow us, as the hotel, to contact them on behalf of the guest.

TRAVEL AGENTS

We do not pay commissions to travel agents. If travel agents book reservations for guests, we must be supplied with the guests’ names, cell numbers, and email addresses. There are two reasons for this: 1) Our front closes at night and if guests arrive after our front desk closes, they will not be able to enter the premises, and your guests will be stranded. We have to be able to connect with guests directly to give them instructions on how to self-check-in and get their keys. 2) We need your guests' contact information for security purposes and to be able to reach them in an emergency. This is critical for the safety of any guests staying with us. We reserve the right to cancel reservations, WITHOUT REFUND, if we are not supplied this information within 72 hours of making the reservation.

CANCELLATION

CANCELLATION POLICY – DIRECT BOOKINGS

We strictly adhere to our cancellation policy, with no exceptions for any reason. To cancel a reservation booked directly with us (in person, on the phone, or via our website) contact us directly at 413-394-4256 or email innkeeper@lakehouseinnlee.com for cancellation. Please see “50% DEPOSIT REFUNDABLE RATE – DIRECT BOOKINGS” and “NON-REFUNDABLE RATE – DIRECT BOOKINGS” above for the cancellation policy that applies to your specific reservation rate.

If you are able to provide notice of cancellation BEFORE 30 days from your scheduled arrival, you may cancel free of charge. Cancelling 30 days or less before your scheduled arrival date means forfeiture of the deposit or payment (unless your room is rebooked to another guest). We will make every effort to rebook your room. If we are able to rebook your room to another party, then, for the nights we are able to rebook it, we will refund that portion of your deposit. Please notify us with as much notice as possible, as that will drastically increase the chances that we can rebook the reservation.

Cancellations on the day of arrival are charged the full amount of the entire reservation; no-shows (guests who do not cancel but do not show up for their reservation) are charged the full amount of the entire reservation. There are no exceptions to this policy.

For cancelled reservations, we do not offer credits towards future stays.

Once you check-in to the inn, you will be charged the full rate for your entire stay, even if you depart early, irrespective of the reason for departing early. In the event that you must cut your stay short, please notify us as soon as possible so that we can offer your remaining nights to other guests; if we are able to rebook any nights, we will happily refund that portion of your payment.

CANCELLATION POLICY – THIRD-PARTY BOOKINGS

For cancellation or modification of reservations made through Expedia or Booking.com or any other third-party site or travel agent, guests must contact the third-party directly. Third-party sites do not allow us, as the hotel, to contact them on behalf of the guest.

OCCUPANCY, MINIMUM AGE, CHILDREN (not permitted)

OCCUPANCY

We are an Adult-Only property, and our advertised rates are based on two-person occupancy. We allow three guests only in specific rooms, and do not permit more than two guests in any other rooms. There is a per-night charge of $50 per extra guest (anyone over two guests is considered extra) in the rooms that can accommodate three guests. We do not offer or permit rollaway/foldout beds/cots.

Guests wishing to extend their stay past their scheduled departure date should check with us to ascertain availability and we will do everything we can to help.

Once a guest checks in, the guest is liable for the FULL AMOUNT of their booking even if their stay is cut short and regardless of the reason their stay is cut short. In the event that a guest must cut their stay short, the guest should notify us as soon as possible so that we can offer the remaining nights to other guests; if we are able to rebook any nights, we will happily refund that portion of guest’s fee.

MINIMUM AGE

We have a minimum age requirement of 21 YEARS OF AGE OR OVER for anyone staying at the inn or using inn grounds or facilities. We do not make any exceptions to this policy.

Guests with reservations arriving at the inn accompanied by infants, children or any person(s) under the age of 21 will be refused check-in and asked to leave WITHOUT REFUND. This applies to any and all reservations, including reservations booked on our website, on the phone with us, and through third-party sites like Booking.com, Expedia, Hotels.com, etc., and through any other third-party website, travel agent or any other booking venue by which a reservation can be made, and this policy applies whether or not the website, travel agent or other booking venue informed the guest about our Adult-Only policy when the guest booked.

We reserve the right to check identification on anyone in the inn or on inn grounds, and anyone 20 or younger will be asked to leave the inn or inn grounds immediately. Anyone without an official form of government identification will be asked to leave the inn or inn grounds immediately.

CHILDREN (NOT PERMITTED)

We do not allow infants, children or anyone under the age of 21 on our property. Please see "MINIMUM AGE" above.

CHECK IN & CHECK OUT

Check in: 3 PM – 6 PM | Check out: 11 AM

As a ma-and-pa business, we operate with a small cleaning staff and we do not offer early check-in or late check-out. We cannot accommodate guests who arrive at the inn and insist on checking-in early, and we reserve the right to cancel such reservations without refund.

Kindly contact us at 413-394-4256 if you plan to arrive later than 6 pm so we may advise you of our after-hours self-check-in procedure. Please note that our front desk is not open 24/7, so it is imperative you contact us by 7:30 pm at the latest if you are arriving late.

We do not offer late check-out under any circumstances. Guests checking out after 11 AM will be charged a Late Cleaning Fee equal to the room rate for their previous night.

ROOM KEYS

Guests must return all room keys at check-out, either at the Front Desk or in the key drop box on the inside of the main door. We charge $50 per key for non-returned keys.

QUIET HOURS

Many of our guests stay with us because of the quiet and beauty of our lakefront location. We therefore ask all quests to adhere to quiet hours from 9 pm to 8 am daily. We reserve the right to remove guests from property who violate our quiet hours.

 

COMPLIMENTARY AMENITIES

The following complimentary amenities are included in the room-rate and available to registered guests staying at the inn: in-room bottle of red wine; seasonal welcome drinks (1 complimentary serving daily between the hours listed at the inn; additional servings are charged); sit-down breakfast; brownies and pastries (available 24/7); organic teas (available 24/7); in-room Keurig coffee machines and K-Cups; Cognac night-cap every evening (1 complimentary serving daily between the hours listed at the inn; additional servings are charged); Lake usage (seasonal; please see “LAKE USE” above); kayaks and paddleboards (seasonal; please see “LAKE USE” above).

Complimentary amenities, including complimentary drinks and alcohol, are offered in limited quantities at fixed times and only between individual guests’ check-in and check-out time, and cannot be replaced for free by non-complimentary items. Additional servings of complimentary welcome drinks and complimentary alcohol will be charged. All non-complimentary items will be charged.

BREAKFAST

Breakfast is complimentary for registered guests staying at the inn, and includes one entrée; there is a $15 charge for each extra entrée, and a $25 charge for each extra full breakfast for guests staying at the inn.

Due to our small kitchen and staff size, we cannot accommodate breakfast for non-guests (including individuals who are not registered guests staying at the inn and visitors of guests staying at the inn) without written permission and 24 hours’ notice, and then only on weekdays in the off-season; we do not permit breakfast for non-guests and visitors in the busy-season. If you are a guest staying at the inn and would like non-guests or visitors to join you for breakfast at the inn on weekdays in the off-days, please email us at least 24 hours prior at innkeeper@lakehouseinnlee.com. Breakfast for approved non-guests is charged at $25 per breakfast.

We do not offer “credit” to guests for any unconsumed breakfasts. For example, if a guest does not consume a breakfast during their stay or if there is only one guest in a room so only one breakfast for that room is consumed, said “un-consumed” breakfast cannot be used at a later date, nor can it be offered or transferred to another individual. That is, if a guest does not consume a breakfast, the guest cannot offer said breakfast to another guest or a non-guest.

For breakfast, we focus on quality, not quantity. We have 3 rotating menus and each day we feature three entrees from which to choose, as well as sides, coffee, juices and baked goods. Please note that we do not have chefs on staff; we hire and train cooks to prepare the specific items on our menu, and we do not accept off-menu or custom orders.

In case of allergies or special dietary needs, we will do our best to accommodate them if informed in advance of guests’ arrival. All our food is prepped and cooked on the same equipment and in the same kitchen, and there is a risk of cross contact with allergens, and we cannot guarantee safe foods for severe food allergies or dietary needs, or safe alternatives for every food and non-food allergy. As our breakfast team has no way to visually identify guests with allergies, please inform your server of your allergies or dietary needs at each breakfast.

We serve breakfast on a first-come, first-served basis and only seat limited tables at a time. We do not offer breakfasts to-go and we do not change our times for breakfast service for any reason.

ALCOHOL

Massachusetts has very restrictive laws about the consumption of alcohol, and we as a business can lose our liquor license if we do not comply with them. Please read this section carefully and comply with these laws and policies that WE ARE REQUIRED BY LAW TO ENFORCE.

It is ILLEGAL in Massachusetts for anyone to bring outside alcohol (alcohol purchased anywhere other than at our inn) onto inn property, or to bring any alcohol received from us off the property. Guests CAN bring alcohol received from us anywhere on OUR property. Our liquor license does not permit us to store outside alcohol for guests either, so if you plan to bring your own alcohol, please make sure you have a way to keep this alcohol in your vehicle. We do not provide coolers.

Per Massachusetts law, we are not permitted to sell more alcohol to an individual guest than that individual guest can consume themselves without becoming intoxicated within 2 hours. This means that ONE GUEST, who shows no signs of intoxication, can purchase in a two-hour period 1 bottle of wine OR up to three hard liquor drinks (including alcoholic complimentary drinks) OR up to three beers, but not more than this.

Guests are not permitted to “pre-buy” alcohol and use it to stock up rooms with alcohol or use it to serve other guests alcohol. Guests showing signs of intoxication will not be served alcohol under any circumstances, at our discretion, as per Massachusetts law.

Guests are not permitted to make their own alcoholic drinks or serve themselves or others from our bar. All drinks, including our complimentary drinks (alcoholic and non-alcoholic), must be made and served by our team. Guests may not go behind the bar or reach over the bar to get themselves alcohol or other drinks.

We do not have professional bartenders on site – we are not a large enough property to employ a full-time bartender. Our front desk team has been trained to make the cocktails that are on the menu, and to serve the wine and beer that is on the menu, but they are not trained or equipped to make other cocktails or drinks. Guests may not request “off-menu” or custom drinks. We request that all guests understand that a) our staff are not professional bartenders and b) they will be busy with other tasks, such as checking in guests, so please be patient when requesting their services.

PROPERTY AMENITIES & SERVICES

IN-ROOM AMENITIES

All our rooms have access to free Wi-Fi and all are equipped with air-conditioners, TV with cable, a small mini-fridge (approx. 12 in x 16 in x 10 in) and a Keurig with K-Cups.

Most of our rooms have state-of-the-art Euro-style radiators in the bedrooms, and towel-warmers in the bathrooms. Our first floor rooms have radiant floor heat.

IN-ROOM ELECTRIC FIREPLACES

Electric fireplaces are available in select rooms for use between October 15 and April 15. Management reserves the right to change these dates, depending on weather. Per the local Fire Marshal, for the safety of all guests, (a) please NEVER leave the room with the fireplace turned on (b) please do not tamper with the fireplace or fireplace plug under any circumstances. You could damage the fireplace and cause an electrical fire. The fireplace will automatically shut off for 10 minutes every hour to ensure it does not overheat, guests will be able to turn the fireplace back on after those 10 minutes.

OUTDOOR FIREPITS

Operational from June to October, and then only at the discretion of the Front Desk and only within the hours posted at the firepits. Firepits cannot be lit if inclement weather is threatening. Guests are not permitted to light firepits and must request our Front Desk to light them. No items can be cooked or roasted or burned in the firepits.

HOUSEKEEPING & ROOM TOUCH-UP

The Berkshires is experiencing severe labor shortages, and we are thus only providing housekeeping upon request. We respectfully ask all our guests to limit their requests to every other day unless absolutely necessary.

Guests may request housekeeping services as follows: For a room touch-up (trash removed, bed re-made, towels replaced, coffee station refilled, light vacuum), guests must hang the “make up room” sign outside their door by 10 am on the day they would like a touch-up; for full housekeeping services, guests must request it at the Front Desk by 10 am on the day they would like full service.

NO-SMOKING

We have a property-wide NON-SMOKING policy that includes cigarettes, cigars, pipes, e-cigarettes, vape-pens, etc. We ask that nothing be ignited or smoked by guests on the property grounds, common areas or guest rooms at any time. As is customary in the hospitality industry, a cleaning and de-fumigation surcharge of at least $300 will be added to the bill in case of inadvertence to this policy, and, further, guests will be asked to leave the property and their reservation will be terminated without refund if they break this policy.

NO-PETS

We love them, but we  have a property-wide NO-PETS policy. We do not allow pets on property grounds, common areas or guest rooms at any time. This is for the protection of all guests and our property. As is customary in the hospitality industry, a cleaning surcharge of at least $300 will be added to the bill in case of inadvertence to this policy, and, further, guests will be asked to leave the property and their reservation will be terminated without refund if they break this policy. We do, of course, make appropriate exceptions for certified service animals.

PARKING

Guests are permitted ONE parking spot for each room booked. Vehicles that take up two spots and vehicles pulling any sort of trailer are not permitted. We reserve the right to tow — at the owner’s expense — any vehicles that breach this policy or any vehicle parked on the property that does not belong to a registered guest staying on the property.

Please note that our parking lots are not secure, and that guests are solely responsible for any damage/theft that occurs to their vehicle while it is parked on our property. We do not have parking for bikes, mopeds, electric bikes or any other types of vehicles other than automobiles.

ELECTRIC VEHICLES (NO CHARGERS AVAILABLE)

We do not have chargers for electric vehicles — our existing outdoor outlets are not permitted for EVs. We reserve the right to unplug any EVs plugged into our outlets. There are public EV chargers within a 10 min drive of the inn.

UNUSED SERVICES & AMENITIES

We do not offer “credit” to guests for any unused services or amenities. For example, if a guest does not consume a breakfast during their stay or if there is only one guest in a room so only one breakfast for that room is consumed, said “un-consumed” breakfast cannot be used at a later date, nor can it be offered or transferred to another individual. That is, if a guest does not consume a breakfast, the guest cannot offer said breakfast to another guest or a non-guest.

NON-GUESTS' USE OF FACILITIES, AMENITIES & SERVICES

All non-guests (i.e. individuals who are not registered guests of the Lakehouse Inn, including visitors of guests staying at the inn) must go the Front Desk immediately upon entering the property and sign our lake waiver. Failure to do so constitutes trespassing on private property and will result in the individual’s immediate eviction from the property.

Non-guests are not permitted to use the inn’s services, amenities, or consume the inn’s food and drinks without the permission of the inn and, if given permission, MUST pay for consumption of food, snacks, breakfasts, drinks, etc. and any items that are complimentary for our registered guests.

GUESTS AT THE INN CANNOT OFFER OR TRANSFER UNUSED SERVICES AT THE HOTEL TO NON-GUESTS. For example, if a guest does not consume a breakfast, the guest cannot offer said breakfast to a non-guest.

Non-guests are STRICTLY PROHIBITED from using the lake and are not permitted to swim, fish, use our kayaks or paddleboards, or access the lake in any way from our property.

We reserve the right to tow — at vehicle owner's expense — any vehicle parked on the property that does not belong to a guest staying on the property.

EVENTS, PARTIES, WEDDINGS OR RECEPTIONS

We do NOT host parties, weddings, receptions or any type of catered or non-catered events on our property. Guests are not permitted to organize unauthorized private group events, get-togethers, reunions, group meals, or use our common areas, rooms and property (indoor and out) for any type of gathering involving 8 or more people, including other guests, non-guests, or visitors.

GIFT CERTIFICATES

To purchase a gift certificate please email us at innkeeper@lakehouseinnlee.com. Gift certificates are in US dollars and are not exchangeable for cash. Gift certificates must be presented at time of payment for accommodations; prior reservation is required. They must be redeemed in full when used; no cash refund will be given. Gift certificates cannot be used for food or drinks. Gift certificates are valid for 5 years from date of issue.

ALL inn policies listed on this page apply to reservations booked with gift certificates, or that are booked partly with a gift certificate and partly with a credit card (we do not accept cash).

CANCELING RESERVATIONS MADE WITH A GIFT CERTIFICATE

IF YOU BOOK YOUR RESERVATION MORE THAN 30 DAYS BEFORE YOUR ARRIVAL, and you book with a gift certificate, or partly with a gift certificate and partly with a credit card, and are able to provide at least 30 days’ notice of cancellation prior to your scheduled arrival, you may cancel and have any monies deducted from your gift certificate put back on your certificate (and monies debited from your credit card, if used, credited back to your card). If you cancel within 30 days of your arrival you will forfeit the TOTAL deposit paid, including any amount paid with the gift certificate and, if a credit card was used along with the certificate, the amount paid with the credit card.

IF YOU BOOK YOUR RESERVATION WITHIN 30 DAYS OF YOUR ARRIVAL and you book with a gift certificate, or partly with a gift certificate and partly with a credit card, any payments made with a gift certificate or credit card are non-refundable and non-changeable for any reason.

If you need to cancel within 30 days of your arrival date, regardless of when you booked your reservation, please call us immediately. We will make every effort to rebook your room and nights to another party, and if we do, we will make every effort to rebook your room and nights to another party, and if we do, we will immediately return that portion to your gift certificate and/or credit card, depending on how the payment for your reservation was made. Please notify us with as much notice as possible, as that will drastically increase the chances that we can rebook the reservation.

Additionally, once you check-in to the inn, you will be charged the full rate for your entire stay whether payment was made with a gift certificate or credit card, even if you depart early, and no matter the reason for departing early.

ADA COMPLIANCE

INFRASTRUCTURE

The Inn offers one ADA compliant guest room, with a wheelchair accessible shower. It also offers an ADA compliant common bathroom, and an ADA compliant ramp to the Main House, where the main reception is, where breakfast is served and where the pub is.

WEBSITE

We want everyone who visits the Lakehouse Inn website to feel welcome and find the experience rewarding.

What are we doing?

To help us make the Lakehouse Inn website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. We are also undertaking internal training of all Team Members to help them assist anyone with disabilities.

How are we doing it?

We're working hard to achieve our goal of Level AA accessibility, but we realize there are some areas that still need improving.

The Lakehouse Inn is in the process of facilitating the accessibility and usability of its website, https://www.lakehouseinnlee.com for all people with disabilities. We will be implementing over time the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) as its web accessibility standard or other standards to the extent required by the Americans with Disabilities Act ("ADA").

Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any particular webpage on https://www.lakehouseinnlee.com please contact us at innkeeper@lakehouseinnlee.com. If you do encounter an accessibility issue, please be sure to specify the webpage in your email, and we will make all reasonable efforts to make that page accessible for you.

Please also know that we are always happy to discuss our facilities, accommodations, and services by telephone or email, and any reservations that you wish to place can also be placed by telephone.

GDPR & PRIVACY

The Lakehouse Inn does not use cookies on its website, nor does it collect any data from anyone visiting our website unless you book a reservation with us on our website (or call us to book a reservation).

When you book a reservation with us, the data is stored with MEWS, an international hotel reservation system and property management system. MEWS’ privacy policy can be viewed here.